One Haus Hospitality

Service Manager

📍 Location: New York City

💼 Type: Full-Time, Salaried

📊 Reports To: Assistant General Manager

🏷️ Department: Front of House

Position Overview

A high-energy hospitality venue specializing in interactive social experiences is seeking a Service Manager to oversee the delivery of exceptional front-of-house food and beverage service. This role is responsible for leading service teams—including servers, bussers, and food runners—while ensuring every guest receives warm, timely, and attentive hospitality.

The ideal candidate brings a passion for guest experience, strong leadership abilities, and a keen eye for operational detail. This is a hands-on, guest-facing leadership position that blends real-time service oversight with behind-the-scenes planning, staffing, and training responsibilities.

Key Responsibilities

Service Leadership & Execution

• Lead daily FOH service operations, ensuring brand-aligned hospitality standards are consistently met
• Coach and develop service teams to anticipate guest needs and respond proactively
• Oversee food delivery pacing, table/lawn touches, dietary request handling, and guest communication
• Monitor service areas for cleanliness, organization, and readiness throughout all service periods
• Conduct daily walkthroughs and checks on menus, trays, linens, and guest-facing materials
• Ensure service recovery is handled in the moment with care and urgency
• Coordinate with beverage, culinary, and event teams to deliver cohesive guest experiences

Staffing, Training & Development

• Hire, train, and schedule servers, bussers, and food runners
• Lead daily pre-shift meetings and service briefings
• Provide real-time coaching during service for both à la carte and event activations
• Conduct staff checkouts and ensure shift-end reporting accuracy
• Maintain SOPs, service standards manuals, and training materials
• Forecast staffing needs based on business volume and events
• Uphold a high-performing team culture rooted in hospitality, pace, and professionalism

Event & Service Coordination

• Assist with floor plans, deployment rosters, and shift documentation
• Support event service planning and coordination with the Events team
• Participate in weekly BEO and leadership meetings
• Partner with marketing and programming teams to support service-focused activations
• Ensure seamless integration of service between events, gaming areas, and regular dining

Operational Excellence

• Maintain compliance with DOH regulations and company service standards
• Track labor and sales metrics, and support weekly performance reviews and goals
• Ensure accuracy of service-related content in POS and inventory systems
• Assist with private event and catering execution as needed

Qualifications

• 2+ years of front-of-house leadership or service management experience required
• Background in guest-facing roles within restaurants, hospitality, or entertainment preferred
• Strong command of service flow, guest pacing, and team deployment
• Proficiency in POS systems (e.g., Toast), reservation platforms (e.g., SevenRooms), and Microsoft Office
• Strong communication and problem-solving abilities under pressure
• Team-oriented, outgoing, and guest-focused with a solutions-driven mindset
• Available to work a flexible schedule including nights, weekends, holidays, and special events
• Experience with private events and catering operations a plus
• Associate or bachelor’s degree preferred

Physical Requirements

• Ability to stand and walk for long periods
• Frequent movement including bending, lifting (up to 25 lbs), and climbing stairs
• Regular and punctual attendance in accordance with applicable regulations